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NEW QUESTION # 27
When does the workflow assignment service publish a message to the application server?
- A. when a new email is assigned to a user
- B. when the agent login in
- C. when a new task is created
- D. when the agent logs out
Answer: A
NEW QUESTION # 28
Which mode must be used for Always On Availability Group clustering?
- A. SQL Authentication
- B. Windows Authentication
- C. Mixed mode
- D. Directory Connection
Answer: B
NEW QUESTION # 29
Where is the Script selector in CCE mapped in ECE?
- A. Queue
- B. Call Type
- C. Workflow
- D. Dialed Number
Answer: B
Explanation:
In Cisco Enterprise Chat and Email (ECE), Script selector in CCE is mapped to the call type. A call type is a category of interactions, such as chat, email, or voice, that are handled differently in the contact center. Each call type can be associated with a script that contains the instructions that should be executed in order to handle the interactions for that call type.
NEW QUESTION # 30
What are four best practices before starting to troubleshoot ECE issues? (Choose four.)
- A. Understand the physical model, be it a centralized office or branch location, as well as the VoIP protocol.
- B. Collect all ECE services logs.
- C. Understand the customer's intent for the flow of emails and chats.
- D. Understand the Deployment Model, the call-flow, the messaging flow, and the configuration.
- E. Know the ECE version and Engineer Specials installed.
- F. Upgrade to the latest Engineer Special.
- G. Restart the ECE servers.
Answer: A,B,E,G
NEW QUESTION # 31
Which process scans content and applies regular expressions to mask the sensitive information?
- A. Data masking
- B. Data leak prevention
- C. Data scanning
- D. Data filtering
Answer: A
NEW QUESTION # {0}32
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