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NEW QUESTION # 33

Note: This question is part of a series of questions that present the same scenario. Each question in the series

contains a unique solution that might meet the stated goals. Some question sets might have more than one

correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions

will not appear in the review screen.

You are a marketer at Contoso Inc.

In the past month, the marketing department has been sending customer satisfaction surveys to customers

whenever an opportunity is won. They have received over 4,500 responses.

You are analyzing the customer satisfaction survey, and do not see any results for the Net Promotor Score

(NPS) question in the Satisfaction Metrics Report. You want to see these results.

Solution: You add the NPS question as a metric in the survey results report.

Does this solution meet the goal?

A. Yes
B. No

Answer: B

Explanation:

Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-voice/satisfaction-metrics

NEW QUESTION # 34

DRAG DROP

When creating customer journeys the correct steps must be followed in order to ensure the results you receive are as expected.

Which five actions are required, in sequence, to create a complete customer journey? (Choose five.) To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Select and Place:

Answer:

Explanation:

Section: Topic 6, Manage customer journeys

Explanation/Reference:

References:

https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/create-simple-customer- journey

NEW QUESTION # 35

You are building a marketing form.

Which three types of controls can you use? Each correct answer presents a complete solution.

A. date-time picker
B. lookup
C. phone input
D. date picker
E. option set

Answer: A,D,E

NEW QUESTION # 36

You are creating a lead scoring model.

You need to set up scoring, based on both explicit data and implicit data.

Which scenario represents the appropriate data type? To answer, drag each scenario to the appropriate data

type. Each data type may be used once, more than once or not at all. You may need to drag the split bar

between panes or scroll to view the content.

NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation

References:

https://community.dynamics.com/crm/b/zsoltzombiksblog/archive/2016/03/06/lead-scoring-rules-and-examples-

NEW QUESTION # 37

You are a functional consultant that needs to create a new marketing form landing page.

You want this form structure to be available for multiple future forms.

Which five actions should you perform in sequence to complete your task? To answer, move the appropriate

actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation

Graphical user interface, text, application, email Description automatically generated

Reference:

https://docs.microsoft.com/en-us/dynamics365/marketing/marketing-forms