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NEW QUESTION # 42
The VP of Service at Universal Containers wants to make it easier and faster for support reps to send knowledge articles to the customer.
What should a consultant configure to satisfy this request?
- A. Create an auto-response rule to send the article to the customer.
- B. Create a Lightning email template to send the article to the customer.
- C. Create a workflow email alert to send the article to the customer.
- D. Create a macro to send an email with the article to the customer.
Answer: B
NEW QUESTION # 43
Universal Containers wants to reduce the clicks a Customer Support Agent uses when working on a case. This includes the time it takes to create, resolve, and close the case. Which three Salesforce productivity features should be used to accomplish this requirement? Choose 3 answers
- A. Macros
- B. Publisher Actions
- C. Quick Text
- D. Omni-Channel
- E. Chatter
Answer: A,B,C
NEW QUESTION # 44
Universal Containers wants Service Console users to be able to view and update product usage data that is stored in an external system.
Which two features should a consultant recommend to provide this functionality?
Choose 2 answers
- A. Middle-tier integration
- B. Salesforce Connect
- C. Custom Objects
- D. External Objects
Answer: B,D
NEW QUESTION # 45
Universal Containers has been testing an updated Service Console in a sandbox and is ready to move it to Production.
Which deployment solution should a consultant use?
- A. Manual configuration
- B. Data Loader
- C. Change Sets
- D. Mass Transfer Records
Answer: C
NEW QUESTION # {0}46
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